Close
Delivery Policy
- Prices for all products and delivery services are inclusive of 6% Service Tax.
- Delivery area applicable to selected areas in Klang Valley only.
- Delivery hours: 11:30am to 09:30pm (May vary depending on location & occasion).
- Prices of this menu are same as all Komugi Malaysia Outlets and subject to change without prior notice.
- All products in the promotional combos and bundles are fixed.
- Promotional combo or bundle for our Service and Komugi Malaysia Outlets may differ.
- Visuals shown are for illustration purposes only.
- Orders will only be processed upon receipt of full payment.
- Komugi Malaysia requires at least 2 - 3 days to process your orders (except for Whole Cakes with custom writings that require 3 or more working days).
- Orders placed before 3pm on the day will be available for the next day delivery. Orders placed after 3pm on the day will only be available for delivery on the next three days.
- Upon processing orders, Komugi Malaysia will get in touch with customers to confirm the delivery date and time. For a successful delivery, Komugi Malaysia require a full address, valid contact number, sender & recipient’s name. Full address requires exact unit number, floor number, full street name, neighbourhood, city, state, and postcode.
- Komugi Malaysia will not accept responsibilities for late or non-deliveries under the following circumstances:
- Recipient is not present at the address given at the time which the delivery was requested to take place.
- The address given was incorrect or incomplete.
- Cannot locate the said recipient at the given address.
- No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
- In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
- Refusal of any item by the recipient will still be considered as delivered and no refund will be made
- Weather-driven delivery delays.
- In rare cases of delayed delivery due to circumstances beyond our control, Komugi Malaysia will not be held liable for any claims.
- Multiple products for delivery to the same venue at the same time, under the same customer bill will be charged a one-time delivery fee. Deliveries to multiple venues, even under the same customer bill, will be charged as separate deliveries.
- For each order, the delivery weight limit is 40 kg with a maximum package size of 0.5 m x 0.5 m x 0.5 m. Due to Whole Cakes are fragile, each order maximum delivers 2 whole cakes.
- Should there be a request to redirect orders, a reasonable administration fee may be charged. If so, we will inform you of the fee before processing your request.
- No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case by case basis. A reasonable administration fee is payable for each amendment done to the order to recover transaction charges imposed on payment made via our payment gateway partner like EGHL and any other administrative costs.
- In the event where scheduled order item is out of stock, Komugi Malaysia will contact you to arrange for a replacement. It is our responsibility to replace a similar product of equal or lesser value.
- Delivery charges as below:
Postcode Location State Charges （RM) 40000 Shah Alam Selangor 12 40100 Shah Alam Selangor 10 40150 Shah Alam Selangor 12 40160 Shah Alam Selangor 24 40170 Shah Alam Selangor 23 40200 Shah Alam Selangor 12 40300 Shah Alam Selangor 15 40350 Shah Alam Selangor 12 40400 Shah Alam Selangor 13 40460 Shah Alam Selangor 18 40470 Shah Alam Selangor 18 41000 Klang Selangor 25 41050 Klang Selangor 24 41100 Klang Selangor 25 41150 Klang Selangor 16 41200 Klang Selangor 27 41250 Klang Selangor 24 41300 Klang Selangor 20 41400 Klang Selangor 22 41700 Klang Selangor 15 42100 Klang Selangor 29 42500 Telok Panglima Selangor 42 42610 Jenjarom Selangor 35 43000 Kajang Selangor 32 43100 Hulu Langat Selangor 26 43200 Cheras Selangor 24 43300 Seri Kembangan Selangor 27 43400 Seri Kembangan Selangor 27 46000 Petaling Jaya Selangor 13 46050 Petaling Jaya Selangor 12 46100 Petaling Jaya Selangor 12 46150 Petaling Jaya Selangor 13 46200 Petaling Jaya Selangor 12 46300 Petaling Jaya Selangor 9 46350 Petaling Jaya Selangor 11 47000 Petaling Jaya Selangor 22 47100 Puchong Selangor 16 47120 Puchong Selangor 29 47130 Puchong Selangor 15 47140 Puchong Selangor 11 47150 Puchong Selangor 11 47160 Puchong Selangor 11 47170 Puchong Selangor 13 47180 Puchong Selangor 16 47190 Puchong Selangor 15 47300 Petaling Jaya Selangor 10 47301 Petaling Jaya Selangor 9 47310 Petaling Jaya Selangor 9 47400 Petaling Jaya Selangor 9 47410 Petaling Jaya Selangor 9 47500 Subang Jaya Selangor 11 47600 Subang Jaya Selangor 11 47610 Subang Jaya Selangor 10 47620 Subang Jaya Selangor 11 47630 Subang Jaya Selangor 11 47650 Subang Jaya Selangor 11 47800 Petaling Jaya Selangor 9 47810 Petaling Jaya Selangor 11 47820 Petaling Jaya Selangor 11 47830 Petaling Jaya Selangor 15 48000 Rawang Selangor 41 48200 Serendah Selangor 45 50000 Kuala Lumpur WP Kuala Lumpur 8 50088 Kuala Lumpur WP Kuala Lumpur 8 50100 Kuala Lumpur WP Kuala Lumpur 12 50200 Kuala Lumpur WP Kuala Lumpur 10 50250 Kuala Lumpur WP Kuala Lumpur 12 50300 Kuala Lumpur WP Kuala Lumpur 8 50350 Kuala Lumpur WP Kuala Lumpur 8 50400 Kuala Lumpur WP Kuala Lumpur 10 50450 Kuala Lumpur WP Kuala Lumpur 10 50460 Kuala Lumpur WP Kuala Lumpur 8 50470 Kuala Lumpur WP Kuala Lumpur 10 50480 Kuala Lumpur WP Kuala Lumpur 13 50490 Kuala Lumpur WP Kuala Lumpur 13 50603 Kuala Lumpur WP Kuala Lumpur 9 50672 Kuala Lumpur WP Kuala Lumpur 12 51000 Kuala Lumpur WP Kuala Lumpur 14 51100 Kuala Lumpur WP Kuala Lumpur 15 51200 Kuala Lumpur WP Kuala Lumpur 14 52000 Kuala Lumpur WP Kuala Lumpur 18 52100 Kuala Lumpur WP Kuala Lumpur 15 52200 Kuala Lumpur WP Kuala Lumpur 14 53000 Kuala Lumpur WP Kuala Lumpur 15 53100 Kuala Lumpur WP Kuala Lumpur 22 53200 Kuala Lumpur WP Kuala Lumpur 12 53300 Kuala Lumpur WP Kuala Lumpur 15 54000 Kuala Lumpur WP Kuala Lumpur 15 54100 Kuala Lumpur WP Kuala Lumpur 15 54200 Kuala Lumpur WP Kuala Lumpur 15 55000 Kuala Lumpur WP Kuala Lumpur 9 55100 Kuala Lumpur WP Kuala Lumpur 10 55200 Kuala Lumpur WP Kuala Lumpur 10 55300 Kuala Lumpur WP Kuala Lumpur 11 56000 Kuala Lumpur WP Kuala Lumpur 15 56100 Kuala Lumpur WP Kuala Lumpur 13 57000 Kuala Lumpur WP Kuala Lumpur 16 57100 Kuala Lumpur WP Kuala Lumpur 15 58000 Kuala Lumpur WP Kuala Lumpur 11 58100 Kuala Lumpur WP Kuala Lumpur 12 58200 Kuala Lumpur WP Kuala Lumpur 15 59000 Kuala Lumpur WP Kuala Lumpur 12 59100 Kuala Lumpur WP Kuala Lumpur 10 59200 Kuala Lumpur WP Kuala Lumpur 10 60000 Kuala Lumpur WP Kuala Lumpur 8 62000 Cyberjaya Selangor 36 63000 Cyberjaya Selangor 50 68000 Ampang Selangor 15 68100 Batu Caves Selangor 25 - Upon confirmation of delivery, a tracking code will be provided through email to customers. Komugi Malaysia will either utilize the delivery service from Lalamove or Grab Express to deliver the orders subject to their service availability.
