Delivery Policy

  1. Prices for all products and delivery services are inclusive of 6% Service Tax.
  2. Delivery area applicable to selected areas in Klang Valley only.
  3. Delivery hours: 11:30am to 09:30pm (May vary depending on location & occasion).
  4. Prices of this menu are same as all Komugi Malaysia Outlets and subject to change without prior notice.
  5. All products in the promotional combos and bundles are fixed.
  6. Promotional combo or bundle for our Service and Komugi Malaysia Outlets may differ.
  7. Visuals shown are for illustration purposes only.
  8. Orders will only be processed upon receipt of full payment.
  9. Komugi Malaysia requires at least 2 - 3 days to process your orders (except for Whole Cakes with custom writings that require 3 or more working days).
  10. Orders placed before 3pm on the day will be available for the next day delivery. Orders placed after 3pm on the day will only be available for delivery on the next three days.
  11. Upon processing orders, Komugi Malaysia will get in touch with customers to confirm the delivery date and time. For a successful delivery, Komugi Malaysia require a full address, valid contact number, sender & recipient’s name. Full address requires exact unit number, floor number, full street name, neighbourhood, city, state, and postcode.
  12. Komugi Malaysia will not accept responsibilities for late or non-deliveries under the following circumstances:
    1. Recipient is not present at the address given at the time which the delivery was requested to take place.
    2. The address given was incorrect or incomplete.
    3. Cannot locate the said recipient at the given address.
    4. No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the order successfully.
    5. In the event of any non-delivery, no requests for refund will be entertained due to the perishable nature of our products.
    6. Refusal of any item by the recipient will still be considered as delivered and no refund will be made
    7. Weather-driven delivery delays.
  13. In rare cases of delayed delivery due to circumstances beyond our control, Komugi Malaysia will not be held liable for any claims.
  14. Multiple products for delivery to the same venue at the same time, under the same customer bill will be charged a one-time delivery fee. Deliveries to multiple venues, even under the same customer bill, will be charged as separate deliveries.
  15. For each order, the delivery weight limit is 40 kg with a maximum package size of 0.5 m x 0.5 m x 0.5 m. Due to Whole Cakes are fragile, each order maximum delivers 2 whole cakes.
  16. Should there be a request to redirect orders, a reasonable administration fee may be charged. If so, we will inform you of the fee before processing your request.
  17. No cancellations are allowed after the order has been confirmed unless special circumstances were being accorded on a case by case basis. A reasonable administration fee is payable for each amendment done to the order to recover transaction charges imposed on payment made via our payment gateway partner like EGHL and any other administrative costs.
  18. In the event where scheduled order item is out of stock, Komugi Malaysia will contact you to arrange for a replacement. It is our responsibility to replace a similar product of equal or lesser value.
  19. Delivery charges as below:
    PostcodeLocationStateCharges (RM)
    40000Shah AlamSelangor12
    40100Shah AlamSelangor10
    40150Shah AlamSelangor12
    40160Shah AlamSelangor24
    40170Shah AlamSelangor23
    40200Shah AlamSelangor12
    40300Shah AlamSelangor15
    40350Shah AlamSelangor12
    40400Shah AlamSelangor13
    40460Shah AlamSelangor18
    40470Shah AlamSelangor18
    42500Telok PanglimaSelangor42
    43100Hulu LangatSelangor26
    43300Seri KembanganSelangor27
    43400Seri KembanganSelangor27
    46000Petaling JayaSelangor13
    46050Petaling JayaSelangor12
    46100Petaling JayaSelangor12
    46150Petaling JayaSelangor13
    46200Petaling JayaSelangor12
    46300Petaling JayaSelangor9
    46350Petaling JayaSelangor11
    47000Petaling JayaSelangor22
    47300Petaling JayaSelangor10
    47301Petaling JayaSelangor9
    47310Petaling JayaSelangor9
    47400Petaling JayaSelangor9
    47410Petaling JayaSelangor9
    47500Subang JayaSelangor11
    47600Subang JayaSelangor11
    47610Subang JayaSelangor10
    47620Subang JayaSelangor11
    47630Subang JayaSelangor11
    47650Subang JayaSelangor11
    47800Petaling JayaSelangor9
    47810Petaling JayaSelangor11
    47820Petaling JayaSelangor11
    47830Petaling JayaSelangor15
    50000Kuala LumpurWP Kuala Lumpur8
    50088Kuala LumpurWP Kuala Lumpur8
    50100Kuala LumpurWP Kuala Lumpur12
    50200Kuala LumpurWP Kuala Lumpur10
    50250Kuala LumpurWP Kuala Lumpur12
    50300Kuala LumpurWP Kuala Lumpur8
    50350Kuala LumpurWP Kuala Lumpur8
    50400Kuala LumpurWP Kuala Lumpur10
    50450Kuala LumpurWP Kuala Lumpur10
    50460Kuala LumpurWP Kuala Lumpur8
    50470Kuala LumpurWP Kuala Lumpur10
    50480Kuala LumpurWP Kuala Lumpur13
    50490Kuala LumpurWP Kuala Lumpur13
    50603Kuala LumpurWP Kuala Lumpur9
    50672Kuala LumpurWP Kuala Lumpur12
    51000Kuala LumpurWP Kuala Lumpur14
    51100Kuala LumpurWP Kuala Lumpur15
    51200Kuala LumpurWP Kuala Lumpur14
    52000Kuala LumpurWP Kuala Lumpur18
    52100Kuala LumpurWP Kuala Lumpur15
    52200Kuala LumpurWP Kuala Lumpur14
    53000Kuala LumpurWP Kuala Lumpur15
    53100Kuala LumpurWP Kuala Lumpur22
    53200Kuala LumpurWP Kuala Lumpur12
    53300Kuala LumpurWP Kuala Lumpur15
    54000Kuala LumpurWP Kuala Lumpur15
    54100Kuala LumpurWP Kuala Lumpur15
    54200Kuala LumpurWP Kuala Lumpur15
    55000Kuala LumpurWP Kuala Lumpur9
    55100Kuala LumpurWP Kuala Lumpur10
    55200Kuala LumpurWP Kuala Lumpur10
    55300Kuala LumpurWP Kuala Lumpur11
    56000Kuala LumpurWP Kuala Lumpur15
    56100Kuala LumpurWP Kuala Lumpur13
    57000Kuala LumpurWP Kuala Lumpur16
    57100Kuala LumpurWP Kuala Lumpur15
    58000Kuala LumpurWP Kuala Lumpur11
    58100Kuala LumpurWP Kuala Lumpur12
    58200Kuala LumpurWP Kuala Lumpur15
    59000Kuala LumpurWP Kuala Lumpur12
    59100Kuala LumpurWP Kuala Lumpur10
    59200Kuala LumpurWP Kuala Lumpur10
    60000Kuala LumpurWP Kuala Lumpur8
    68100Batu CavesSelangor25
  20. Upon confirmation of delivery, a tracking code will be provided through email to customers. Komugi Malaysia will either utilize the delivery service from Lalamove or Grab Express to deliver the orders subject to their service availability.