Frequently Asked Questions

Yes. All Komugi Malaysia products are Halal Certified.

Our products may contain eggs, gluten, dairy products, soybeans, and nuts. If you have specific allergies or dietary concerns, please speak to our outlet staff before purchasing.

Our products may not be suitable for vegetarians as they may contain fish gelatine and meat. Please check with our outlet staff for the ingredients of specific items.

Komugi products are best consumed immediately upon receiving, to enjoy them at their freshest. As our breads and pastries are freshly baked daily, we recommend consuming them on the same day of purchase.

Custom writing services are only available for orders placed at least 3 (THREE) days in advance. Please contact your nearest outlet to arrange this.

We currently do not provide customisation services for whole cakes. Our cakes are available in their standard designs as displayed in our outlets and online store.

Yes. Candles, a birthday tag, and a plastic knife are provided upon request when ordering a whole cake. Please let our staff know at the time of order.

Yes. Greeting notes and cards are available upon special request, subject to availability. Please inform us at the time of placing your order.

For any enquiries or feedback, please email online.shop@komugi.com.my. Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM, excluding weekends and public holidays.

All outlet locations, addresses, and operating hours are listed on our Outlets page. We currently have outlets across Kuala Lumpur and Selangor.

For catering enquiries or bulk orders, please reach out to us directly at online.shop@komugi.com.my or via WhatsApp at +6016 430 8516 and our team will be happy to assist.